Your customers are on WhatsApp. Your business should be too.
We build WhatsApp bots on the official Business API. They answer questions, take orders and bookings, collect payments and send reminders. When a person is needed, the chat moves to your team with full history.
- Chat flowsMenus, buttons and quick replies
- Orders and bookingsProduct catalogue in the chat
- PaymentsUPI and Razorpay payment links
- Shared inboxMany agents on one number
- BroadcastsTemplate messages for updates
- IntegrationsLeads created in your CRM
What is a WhatsApp bot?
A WhatsApp bot is software that replies to customers on your business number. It runs on the WhatsApp Business API from Meta, not the free phone app. It can show menus, check order status, book slots and share payment links.
The bot connects to your own systems. It reads stock from your ERP, creates leads in your CRM and pulls invoices from accounts. Your team handles only the chats that need a human, from a shared inbox. Every conversation is saved against the customer's record.
WhatsApp has its own rules for business messaging, including opt-ins and message templates, and Meta sets its own charges. We set up the account with you and build the bot to follow those rules, so your messages keep reaching customers.
What changes. The everyday problems we hear most, and what fixes them.
TodayStaff answer the same ten questions on WhatsApp all day.
With AviralThe bot answers common questions and passes the rest to a person.
TodayEnquiries at night go unanswered until someone checks the phone.
With AviralCustomers get a reply, options and a booking link at any hour.
TodayOne phone, five staff, and nobody knows who replied.
With AviralA shared inbox shows every chat, its owner and its status.
TodayPayment reminders depend on someone remembering to send them.
With AviralReminders with payment links go out on schedule from your records.
The bot answers common questions and passes the rest to a person.
- Chat flowsOn
- Orders and bookingsOn
- PaymentsOn
- Shared inboxOn
What's included. Shaped around your process. You only pay for what you need.
Chat flows
- Menus, buttons and quick replies
- Hindi, English and regional languages
- Handover to staff anytime
Orders and bookings
- Product catalogue in the chat
- Slot booking with confirmations
- Order status on request
Payments
- UPI and Razorpay payment links
- Receipts sent automatically
- Due reminders from your ledger
Shared inbox
- Many agents on one number
- Assignment, notes and tags
- Chat history per customer
Broadcasts
- Template messages for updates
- Lists by opt-in and segment
- Delivery and read reports
Integrations
- Leads created in your CRM
- Stock and prices from ERP
- Invoices fetched from accounts
From hello to paid, inside one chat. Your team steps in only when needed.
Customer messages
From an ad, QR code or your website button.
Bot understands
Shows options or answers from your data.
Order placed
Items, address and slot confirmed in chat.
Payment collected
UPI link sent, receipt returned on payment.
Records updated
Order lands in your CRM or ERP automatically.
WhatsApp Business app vs Business API bot
| Compared on | WhatsApp Business app | API bot built by Aviral |
|---|---|---|
| Agents on one number | Limited | Many agents in a shared inbox |
| Automated replies | Greeting and away messages | Full flows linked to your data |
| Payments and orders | Manual | Links, receipts and status automatically |
| Links to CRM or ERP | None | Two-way with your systems |
| Reports | Basic counts | Chats, conversions and response by agent |
What decides the cost. Every project is priced on its scope, in writing, before work starts.
- Number and depth of chat flows
- Systems the bot must read from or write to
- Languages supported
- Shared inbox size and agent roles
- Meta's own message charges, billed separately
Connects to what you already use.
- WhatsApp Business API
- Razorpay
- UPI
- Your CRM
- Your ERP or Tally
- Google Sheets
- Shopify
Questions we get asked.
Can we keep our current business number?
Usually yes. We plan the move with you so customers keep reaching you on the same number.
Are there messaging costs?
Yes. WhatsApp messaging costs are set by Meta and billed separately from our work.
Can the bot reply in Hindi?
Yes. Flows can run in Hindi, English or other languages, and customers can choose at the start.
Can we send offers to all our customers?
Only to people who have opted in, following WhatsApp's rules. We help you set up opt-ins and keep lists clean.
What does a WhatsApp bot cost?
It depends on the flows, integrations and inbox size. You get a written proposal after we understand your use.
Related.
See it running on your data.
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Prefer to talk now? Call +91 83830 08380